The Communications report provides communication details made on behalf of customers. It includes number of communications and reason for communications. The report contains filters at the top, key performance metrics and performance charts.
Filters at the top of the report allows users to control how data is presented in the report. The filters include:
Client/Location – allows users to select all locations or a specific location
Carrier/Service Level – allows users to select ALL or specific carriers and service levels
Tendered Date – allows users to select date range the package was tendered to the carrier
Refrigerated – allows users to select ALL, Yes or No for packages to view
Signature Required – allows user to select ALL, Yes or No for packages
To the right of filters, uses can use group data by day, week or month.
Key Metric Boxes
Total Package Shipped – count of packages shipped
Unique Packages With A Communication – count of unique packages with a communication
Automated Calls - count of automated calls
Agent Calls – count of agent calls
Top Communication Reason
Shows volume of communication reasons
% of Packages With Communication
Shows percentage of packages with communications over a period of time