This platform feature may not be available for all users. Please contact your Account Executive if you are not seeing it.
At times, users may need to request an action on a package. ParcelShield will work with the carrier to support package requests.
Package Special Request from List View
Once on the List View, use the View Filter to filter on In-Transit. Users can request an action on a package from the List View. To do so, click on the Package Details icon to show available Request Actions to be taken. Some actions may require additional information. Once all the required information has been populated, users will see a Submit button.
List of Package Actions
Action | Description |
Customer Pickup | Arrange a customer pickup at a carrier access point or location |
De-Escalate and Dismiss | Select to dismiss the current escalation (note: this does not affect any future escalation) |
Initiate Trace | Initiate a package trace to determine package location |
Re-Attempt Today | Request carrier to re-attempt delivery to package recipient today |
Redirect Package | Request a package be redirected to different location |
Stop Monitoring | Request to stop monitor services on a package which may include the below reason:
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Remove Signature Requirement | Request to remove signature requirements on a package so carrier can deliver without obtaining signature |
Request Future Delivery | Request for carrier to delivery package at a future date |
Rescue | Request to start courier engagement on a package that is not expected to deliver on the original scheduled delivery date |
Return to Sender | Request to have package returned to the sender/shipper |
Package Request from Detailed Package View
Users can make a Special Request the Detailed Package View as well. To do so, click on the Special Request button to show available actions. Some actions may require additional information.
