This platform feature may not be available for all users. Please contact your Account Executive if you are not seeing it.
Email notifications allow a user to receive automated notifications when a package requires a customer to take action or has some potential delay in the delivery process. The content of each notification is designed to inform users about the package status and what action may be required within the platform.
Escalated Email - The escalation emails are generated when an action needs to be taken on a specific package. That action is typically tied to approve of ParcelShield doing something on behalf of a customer.
Escalation Email - Sample
Subject Line: Escalation Alert
Consignee: Jane Doe
Package 1ZXXXXY4NT1218YYYY was escalated due to: Carrier Cannot Deliver Package Today
Overnight Exception Email/Report - The overnight exception email/report is generated when packages have been potentially delayed by their respective carriers.
Overnight Exception Email/Report - Sample
Subject Line: Overnight Exceptions Report for Healthcare Provider package
The following packages have been potentially delayed via their respective carrier. We will continue to monitor and provide further updates.
Exception | Count |
No Exception Code | 1 |
A MECHANICAL FAILURE HAS DELAYED DELIVERY. WE'RE ADJUSTING PLANS TO DELIVER YOUR PACKAGE AS QUICKLY AS POSSIBLE. | 2 |
Local Delay: Delay beyond our control | 2 |
DUE TO OPERATING CONDITIONS, YOUR PACAKGE MAY BE DELAYED | 1 |
Potential Delays Email/Report - The potential delays email/report is generated when packages have been potentially delayed today by their respective carriers.
Potential Delays Email/Report - Sample
Subject Line: Potential Delays Report for Healthcare Provider
The following packages have bene potentially delayed today via their respective carrier. We will continue to monitor and provide further updates.
Code | Count | Description |
ADD | 1 | At Destination Delay |
CMD | 2 | Carrier Mis-sort Delay |
RSD | 1 | Carrier Rescheduled Delivery |
WEC | 1 | Weather or Extreme Condition |
Delayed Email Report - The delayed email/report is generated when packages have been delayed today by their respective carriers.
Delayed Email/Report - Sample
Subject Line: Delayed Report for Healthcare Provider
The following packages have been delayed today via their respective carrier.
At this time, all packages have been revised for delivery on the next business day. Our team will continue working to get these packages out to patients as soon as possible, per your ROE.
We will be notifying your patients of the delay if a contact number is provided. We will also be sure to contact you, pending any additional information or approval necessary.
If there are packages on the list that require special attention, please advise.
Code | Count | Description |
ADD | 1 | At Destination Delay |
CMD | 2 | Carrier Mis-sort Delay |
Calamities Email/Report - The calamities email/report is generated when a group of packages have been delayed today by their respective carriers.
Calamities Email/Report - Sample
Subject Line: Severe Weather for Healthcare Provider
The attached shipments are part of the Severe Weather for Healthcare Provider.
Distressed
Status | Count |
Delivered | 1 |
On Schedule
Status | Count |
Out for Delivery | 1 |
Resolved
Status | Count |
Delivered | 29 |