The Communications Detail shows the impact of the four main ParcelShield communications: Ship Notification, Delivery Reminder, Delay Alert, and Post-Delivery. The visualization details the volume of packages that receive each type of notification, as well as whether the notification was delivered via email, call, or text.
Filters at the top of the report allows users to control how data is presented in the report. The filters include:
Week Ending – allows user to select date range for the report
Client – allows users to select all client (business unit) or a specific client (business unit)
Location – allows users to select all locations or a specific location
To the right of filters, uses can use group data by day, week or month.
Key Metric Boxes
Total Communications – count of communications based on the week ending date range
% of Packages on Date with Delivery Reminders – percentage of packages delivered on date that received delivery reminders based on the week ending date range
% of Packages with Delay Alert Delivered Late – percentage of packages delivered late that received a delivery alert based on the week ending date range
Shipped Notifications
Shows total packages that received shipped notifications (call, email and text) over a period of time
Delivery Reminders
Shows total packages that received delivery reminder notifications (call, email and text) over a period of time
Delay Alerts
Shows total packages that received delivery alert (call, email and text) call over a period of time
Post Delivery Alerts
Shows total packages that received a post delivery reminder alerts (call, email and text) over a period of time