This platform feature may not be available for all users. Please contact your Account Executive if you are not seeing it.
Action and Information requests allow users to communicate within the platform support package deliveries. Both action and information requests are designed to support package delivery to a consignee. Users will see action/information request on the Overview dashboard as well as by navigating to the Requests list view.
Action requests - allows users to request an action that assists with package delivery. Actions request labels may appear differently for some users; options will include:
Redirect package
Request customer pickup
Request re-attempt
Request Saturday upgrade
Return to Sender
Stop Monitoring
Other
From the Action Requests list view, users can filter by status and other fields to review requests.
Information requests - allows users to gather additional information to assist with package delivery. Information requests may include:
Address confirmation
Alternate phone number
Other
From the Information Requests list view, users can filter by status and other fields to review requests.
Expiration of requests
The status of an action and information requests is set to 'expired' when it's been 15 days since delivery of the package associated with the request OR it has been 30 days since original scheduled delivery date on the package associated with the request.
Upon expiration, a system note will be added to the package indicating the action or information request has been removed.