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Platform Codes and Definitions

This list helps users understand codes they may see when looking at events/notes in the Detailed Package view.

Code

Description

ADD

At Destination Delay

CD

Customs Delay

CMD

Carrier Mis-sort Delay

CNA

Customer Not Available

CON-NEED

Patient will experience hardship if delivery is not made on time.

CPU

Customer Pickup

CSR-ART

Requested Refused Package Allow Return

CSR-ATT

Requested Reattempt Today

CSR-COURIER

Courier Request

CSR-CPU

Customer Pickup Request

CSR-DDA

Approved Delayed Delivery

CSR-FUT

Requested Future Delivery

CSR-RMP

Requested Remove Package From Protection

CSR-RTS

Requested Return To Sender

CSR-SAT

Saturday Delivery Upgrade Request

CSR-SIG

Requested Remove Signature Requirement

CSR-TRACE

Requested Trace

D2C

Direct To Courier

DDA

Delay Delivery Approved

DDN

Delayed Delivery Notification

DIA

Delivered to Incorrect Address

DMG

Damaged

EDC

Exceeded Delivery Commitment

EOD

End of Day

IA

Incorrect Address

INV-A

Pacakge did not pass address validation

IPN

Incorrect Phone Number

ITD

In Transit Delay

LST

Lost

MAP

Make A Plan

MNS

Manifested Not Shipped

MON-CPU

Monitored Customer Pickup

MON-LST

Monitored Lost

NSD

No Scheduled Delivery

RDR

Redirect

REF

Refused

RSD

Carrier Rescheduled Delivery

RTS

Return to Sender (Shipper)

SDD

Detected Delay

UNK

Unknown

WEC

Weather Extreme Condition

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