This glossary of terms helps users understand the terminology used throughout the product. A user may see these terms on different pages, included in filters, within package notes or within reports.
Term | Definition |
Access Point | Refers to a location the package recipient can pickup their package, which may be a carrier office or third party partner |
Action Request | Allows users to request an action that assists with package delivery |
Address Line 1 | Refers to the primary address line where a package will be delivered |
Address Line 2 | Refers to the secondary address line which may be an apartment number, suite number or any secondary information |
Ambient Package | Refers to a package that does not require strict temperature control during shipping and storage |
Analytics | Refers to reports or dashboards that combine data to provide performance or trend insight |
Application Interface Agreement (API) | Refers to a mechanism that enable two software components to communicate with each other using a set of definitions and protocols |
Arrived At Facility | Refers to the date/time a package arrives at a carrier facility |
At-Destination | Refers to package arriving at local carrier facility responsible for final delivery |
At-Risk | Refers to a package that is at risk of not meeting the expected delivery commitment |
Automated Calls | Refers to consignees calls that are triggered by package delivery status or an exception |
Bill of Lading (BOL) | Refers to a document issued by a carrier to a shipper that details type, quantity and destinations of good being shipped |
Carrier | Refers to a company that specializes in transporting and delivering packages. They typically transport and deliver packages long distance |
Carrier Account | Refers to the carrier account number used for shipping and billing purposes |
Carrier Account Restrictions | Refers to certain limitations or regulations have been placed on a shipping account. These restrictions can prevent you from using specific services, shipping certain items, or even fully accessing your account |
Carrier Local Facility | Refers to a location a carrier uses to sort and load packages before going out for delivery |
Carrier Manifest Missing | Refers to the carrier has not received or cannot access the shipping manifest document associated with a particular shipment |
Carrier Hub/Sort Facility | Refers to a distribution center or location where packages are sorted and processed for distribution by the carrier |
Carrier Zones |
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City | Refers to the city or town where the package recipient is located, forming part of the delivery address |
Claim | Refers to carrier process a shipper may have to follow for package that is damaged, lost of missing content |
Client Location | Refers to a physical location where shipments originate from |
Commercial Address | Refers to an address of a business |
Commit Date | Refers to the date by which the delivery partner commits to delivering the package |
Communications | Refers to phone calls that may be sent, both human and automated to SMS or email notifications that may be sent |
Consignee | Refers to the person or company designated to receive a shipped package |
Courier | Refers to a company or person that is hired to deliver a package. They typically transport packages within a city or region |
Courier Engagement | Refers to the process of ParcelShield working with a courier to support on-date package delivery based on defined rules of engagement |
Courier Eligible | Refers to a package being eligible for courier engagement based on defined package values which may include cost, refrigerated, pack out type and signature required |
Courier Network | Refers to a group of couriers that are part of a network that supports package delivery |
Create Date | Refers to the date the package was imported into the platform |
Currently Scheduled | Refers to the current expected delivery date |
Customer Not Available | Refers to a recipient not being available for package delivery |
Customer Pickup | Refers to a person picking up up a package at a carrier or third party location rather than it being delivered |
Customer Reference Number | Refers to a reference field a shipper may populate at time of creating a shipping label |
Data Source | Refers to method package was imported into the platform |
Dashboard | Typically refers to a visual interface showing key data and performance for a period of time |
Declared Value | Refers to the monetary value declared by a shipper to determine package value in case of loss or damage |
Delayed | Refers to a package in route to a destination but has not arrived within the expected timeframe |
Delivered | Refers to a phase of a package journey when the package makes it to a final destination |
Delivered Date | Refers to the date the carrier delivers the package |
Delivery Address | Address printed on the package label which includes name, address, city, state and zip code |
Delivery Failure | Refers to a package that is not delivered, is 3 or more days past the original scheduled delivery date, and is not in the ParcelShield courier network |
Delivery Partner | Refers to a company that specializes in transporting and delivering packages |
Delivery Scan | Refers to a physical scan of a package that confirms the carrier delivered the package to the recipient |
Delivery Service | Refers to the specific service level selected for the shipment, such as standard, expedited, same-day, or NFO |
Delivery Window | Refers to the carrier estimated package/freight delivery timeframe |
Departed Facility | Refers to the date/time a package leaves a carrier facility |
Desired Delivery Date | Refers to the preferred date a package should be delivered based on package recipient or shipper needs |
Digital Communications | Refers to electronic communications platform may send to package recipient via email or SMS/text |
Dimensions | Refers to dimensions of a package and typically measure in length, width and height |
Distance to Destination | Refers to the miles between the package location and final destination |
Do Not Contact | Typically refers to package recipient not wanting to be contacted via phone for package questions or updates |
Drop-Off Location | Refers to a location the package recipient can drop off their package, which may be a carrier office or third party partner |
Drop-Off Scan | Refers to an initial scan when a package has been dropped off at a drop-off location |
Engagement | Refers to involvement or interaction on a package on behalf of the shipper or recipient |
Enhanced Courier Network | Refers to network of courier partnerships ParcelShield may use for courier engagement |
Escalated | Refers to a package that may not meet the expected delivery commitment and requires a user to provide information, provide direction, and/or take action |
Escalation Action | Refers to steps to be taken on a particular package |
Estimated Duration | Refers to the expected time that will elapse from when the package is picked up to when it is delivered. This is also synonymous with time in transit |
Estimated Rate | Refers to the estimated cost of shipping the package using the selected delivery method, which may include shipping fees, surcharges, and other related costs |
Events | Refers to the quantity of package scans for a particular package |
ETA | Typically refers to the estimated time when a shipment is expected to arrive at its destination |
Exception | Refers to a package being temporarily delayed while in transit due to unavoidable circumstances |
Exception Code | Refers to a carrier code that provides specific information about an exception or issue that occurred during the shipping process |
File Transmission | Refers to the process of sending package data files via secure method |
Freight | Refers to goods transported by a carrier, typically in bulk |
High Temp Forecast | Refers to the highest temp forecasted for the package recipient location |
Impacted Zip Alert | Refers to a communication sent that provides package destination information where there is a probability of service degradation due to weather or other events |
Imported | Refers to packages that are visible in the product after an automated process brought data in from an external source |
Incorrect Address | Refers to an address on a package label the carrier does not see as a valid delivery address that may cause challenges with package delivery |
Inbound | Refers to packages shipped from a shipper (vendor) to a client location |
Information Request | Allows users to gather additional information to assist with package delivery |
In-Transit | Refers to the phase of a package journey when the package is in transit to it's destination but is not out for delivery |
Issue Code | Refers to exception, issue or reason that caused a package to be delivered later than expected |
Last Mile Delivery | Refers to the final leg of the transportation process when a package is being delivered to its final destination |
Late by Day | Refers to a package missing scheduled delivery date that are already one or more days late |
Lost Package | Refers to a package the carrier has lost in the delivery process |
Manifest | Refers to a package that has been assigned a shipper label and tracking number to facilitate tracking |
Manifest Date | Refers to the date a shipping label (tracking number) is created by the shipper |
Manifested Not Shipped | Refers to a package where manifest data has been received by the carrier but has not been tendered (carrier does not have physical possession of the package) |
Monitor | Refers to the process of tracking and observing a package journey from its point of origin to its destination |
Next Flight Out (NFO) | Refers to a logistical service in which the dispatch of particularly time-critical shipments is required via commercial flight |
No-Risk | Refers to packages that are undelivered and do not have a risk of being delivered on the date originally scheduled |
Notifications | Alerts or messages that inform user of an update or indicate action is required |
On Date | Refers to a package being delivered on the date it was originally scheduled for delivery |
Opt Out | Typically refers to package recipient not wanting to receive digital/electronic communications |
Order Number | Refers to a unique number that identifies an order placement |
Origin Location | Refers to the address the package was shipped from or what the carrier has associated with the account |
Origin Scan | Refers to a physical scan of a package that confirms the carrier has taken possession of it from the shipper |
Originally Scheduled | Refers to the original carrier scheduled delivery date |
Outbound | Refers to package shipped from a client location to a package recipient |
Out for Delivery | Refers to phase of package journey where they package is in route to be delivered |
Pack Out | Refers to how a package is packed prior to shipment which may include materials to keep the product below a certain temperature |
Package Events | Refers to carrier scans on package. These may occur at pickup, at facility or at delivery destination |
Package Hold | Refers to the process of carrier putting a package on hold for recipient pickup |
Package Scan | Refers to a carrier or courier scanning the package label/bar code and information being visible in the platform |
Package Trace | Refers to carrier research for a package that is not receiving package scan updates or hasn't made it to the package recipient in the expected timeframe |
Package (contents) Value | Refers to the value of content inside the package that may be used for shipping insurance |
Phone | The package recipients contact phone number. This may be a mobile number or Landline |
Pickup Location | Refers to a location the package recipient can pickup their package, which may be a carrier office or third party partner |
Planning | Portion of product that allows user to evaluate shipment and delivery options for a package |
Potential Delay | Refers to package(s) that may experience a delivery delay based on carrier information |
Pre-Delivery Call | Refers to an automated call, email or text to a package recipient reminding them a package is going to be delivered |
Pre-Transit | Refers package data being available but the carrier (delivery partner) hasn't taken possession of the package |
Proof of Delivery (POD) | Refers to documentation that provides evidence a package has reached its intended destination |
Quantum View® Reference Fields | Refers to package reference fields that may be populated when a UPS label is created by the shipper |
Real Time Dashboard | Refers to platform dashboards where user have real time parcel logistics visibility |
Recipient | Person or business receiving a package at the final destination address |
Recipient Location | Refers to the final destination where a shipment or package is to be delivered. It is the address or site associated with the intended recipient, such as a home, business, or designated delivery point |
Redirect Package | Refers to the carrier being asked deliver a package to a different destination than the original address |
Refrigerated Package | Refers to a package that contains cooling materials so the product maintains a specific temperature range during shipment and storage |
Reference Fields | Refers to series of data fields that may be associated with a carrier label |
Regional Carrier | A carrier that is primarily focused transporting and delivering packages within a geographic region |
Remove From Protection | Refers to removing a package from ParcelShield Protection level service |
Remove Signature Requirement | Refers to asking the carrier to deliver a package rather than obtaining a signature |
Report | Refers to a document that presents information in an organized format for a specific audience and purpose |
Rescue | Refers to engaging a courier to support on-date package delivery |
Re-iced | Refers to a package that has been re-iced to ensure product is viable upon delivery |
Request Future Delivery | Refers to asking the carrier to deliver a package at a future date rather than original commit date based on package recipient availability |
Residential Address | Refers to an address that is a home or private residence |
Reship | Refers to reshipping a product because the original shipment was damaged or lost |
Return Package | Refers to a package a shipper may request returned via a carrier process |
Return to Sender | Refers to process of carrier returning a package to the shipper which may be damaged or no longer needed |
Risk | Refers to potential issues identified that could affect the timely and safe delivery of the package, such as weather events, traffic conditions, or operational disruptions |
Risk Forecast | Refers to a predication related to the likelihood of a shipment or delivery failing to meet its planned or committed date due to external or environmental factors such as weather, natural disasters, or infrastructure issues |
Scheduled | Refers to packages that are expected to deliver on a specific day. This may be an update to the originally scheduled date |
Service Level | Refers to the package delivery timeframe that was selected. This may include next day, second day or ground service |
Ship Date | Refers to the date on which a package is schedule to be shipped from the origin location |
Shipper (Sender) | Refers to a company or person that sends the package to a recipient |
Shipper Address/Location | Refers to the location where the shipment originated |
Shipper Account | Refers to the carrier account number used for billing purposes |
Shipping Costs | Refers to the expenses incurred for shipping a package |
Shipping Instructions | Refers to directions by the shipper detailing how to handle package during transportation |
Signature Required | Refers to delivery instructions a shipper added to a package that require a person to sign for the package at time of delivery. The requirement could be for direct, indirect or adult signature |
SMS (Short Message Service) | Refers to text messages that may be sent to package recipients during the carrier delivery process |
Single Sign On (SSO) | Refers to single sign-on authentication process that allows a user to access multiple applications with a single set of login credentials |
Special Instructions | Refers to delivery instructions for a package in addition to the name, address, city, state and zip code |
State | Refers to the state or province where the recipient is located, forming part of the delivery address |
Stop Monitoring | Refers to stopping any monitoring activities on a package before it's arrived a destination |
Temperature Alert | Refers to communication sent that provides package destination information on high, medium and low temperatures |
Temp Requirement | Refers to the product temperature sensitivity needs at time of shipment or storage |
Tendered Date | Refers to the date a package is handed to a carrier or courier for delivery |
Tracking No | A unique number assigned by a delivery partner to a specific package that allows for tracking and monitoring |
Transit Stage | Refers to primary carrier stages of a package including pre-transit, in-transit, at-destination, out for delivery and post-delivery |
Undelivered | Refers to packages that are in route to a destination but has not been delivered yet |
User Credentials | Refers to unique login and password users receive to login to the platform |
Voided Label | Refers to a carrier label that is no longer needed and being cancelled |
Volume | Refers to total package count for a period of time |
Watching | Refers to a user adding a package to a list to monitor the package journey and to, optionally, receive notifications related to delivery status |
Weight | Refers to the package weight associated with the package label |
Zip3 (3-digit zip code) | Refers to the first 3-digits of a zip code that represents larger areas around the nation |
Zip Code | Refers to the postal code where the recipient is located, forming part of the delivery address |