The Customer Not Available report provides detail regarding the delivery impacts when a customer is not available at the time of delivery. The report contains filters at the top, key performance metrics and performance charts.
Filters at the top of the report allows users to control how data is presented in the report. The filters include:
Client/Location – allows users to select all locations or a specific location
Carrier/Service Level – allows users to select ALL or specific carriers and service levels
Tendered Date – allows users to select date range the package was tendered to the carrier
Refrigerated – allows users to select ALL, Yes or No for packages to view
Signature Required – allows user to select ALL, Yes or No for packages
To the right of filters, uses can use group data by day, week or month.
Key Metric Boxes
Total Package Shipped – count of packages shipped
Packages with a CNA Issue – count and percentage of packages with a customer not available issue code
On-Date Packages with a CNA Issue – count and percentage of packages with a customer not available issue code but delivered on-date
Late Packages with a CNA Issue - count and percentage of packages with a customer not available issue code but delivered late
CNA Packages
Shows count and percentage of packages with a customer not available issue code over a period of time
CNAs Late by Days
Shows and percentage of package with customer not available issue code and delivered late by days
CNAs Late by Service Level
Shows and percentage of packages with customer not available issue across service levels
Details Tab
Shows package level details of packages with a Customer Not Found issue code and Allows users to export on-date performance data