The Summary report provides an overview of the issue types that packages encounter throughout the parcel delivery journey. The report contains filters at the top, key performance metrics and performance charts.
Filters at the top of the report allows users to control how data is presented in the report. The filters include:
Client/Location – allows users to select all locations or a specific location
Carrier/Service Level – allows users to select ALL or specific carriers and service levels
Tendered Date – allows users to select date range the package was tendered to the carrier
Refrigerated – allows users to select ALL, Yes or No for packages to view
Signature Required – allows user to select ALL, Yes or No for packages
To the right of filters, uses can use group data by day, week or month.
Key Metric Boxes
Total Package Shipped – count of packages shipped
Packages Delivered on-Date – count and percentage of packages delivered on date
Packages Not Delivered On-Date – count and percentage of packages not delivered on date
Packages With An Issue – count and percentage of packages that experienced an issue during package journey (these packages can still be delivered on-date)
Volume & On-Date Performance
Shows trend lines for total packages shipped over time and the percentage of packages delivered on date over time
Top Issue Codes
Shows the top carrier issue codes packages have received during the package journey
% Delivered On Date by Issue Code
Shows percentage of packages delivered on date with issue codes from highest to lowest percentage