The Engagement report provides an overview and details of packages with Carrier engagement. The report includes key metrics, performance, and the ability to filter by Client, location, carrier, and service levels.
Filters at the top of the report allows users to control how data is presented in the report. The filters include:
Client/Location – allows users to select all locations or a specific location
Carrier/Service Level – allows users to select ALL or specific carriers and service levels
Tendered Date – allows users to select date range the package was tendered to the carrier
Refrigerated – allows users to select ALL, Yes or No for packages to view
Signature Required – allows user to select ALL, Yes or No for packages
To the right of filters, uses can use group data by day, week or month.
Key Metric Boxes
Total Packages Shipped – count of packages shipped
Total Packages Engaged – count and percentage of packages with engagement
Total Engagements – count of package engagements (note: a package can have more than one engagement)
Packages Delivered On-Date With Engagement(s) – count and percentage of packages delivered on date with engagement(s)
Packages Not Delivered On-Date With Engagement(s) – count and percentage of packages not delivered on date with engagement(s)
Distinct Packages With Engagement
Shows trend lines for unique packages with engagements over time and the percentage of packages with engagement(s) delivered on-date
Engagements
Shows trend line for package engagements over a period of time
Initial Issue Codes for the Packages with Engagements
Shows counts of initial issue codes for packages with engagements
Details Tab
Shows package level details of packages with engagements(s) for the tendered date range selected and Allows users to export engagement data