The Monitor report provides key metrics around package delivery and performance. The information includes package volumes, escalations, alignment to Issue codes, and metrics around on-day delivery performance. The report contains filters at the top, key performance metrics and performance charts.
Filters at the top of the report allows users to control how data is presented in the report. The filters include:
Client/Location – allows users to select all locations or a specific location
Carrier/Service Level – allows users to select ALL or specific carriers and service levels
Tendered Date – allows users to select date range the package was tendered to the carrier
Refrigerated – allows users to select ALL, Yes or No for packages to view
Signature Required – allows user to select ALL, Yes or No for packages
To the right of filters, uses can use group data by day, week or month.
Key Metric Boxes
Total Package Manifested – count of packages manifested
Packages Escalated - count and percentage of packages escalated
Physical Packages – count and percentage of manifested packages with an initial scan from the carrier
Physical Packages Delivered On-Date - count and percentage of Shipped packages delivered on-date
Physical Packages Not Delivered On-Date - count and percentage of shipped packages not delivered on-date
Escalated Packages
Shows volume of packages escalated and percentage of escalated packages Delivered on date over a period of time