The Package Issue Summary report provides an overview of the issue types that packages encounter throughout the parcel delivery journey. The report contains filters at the top, key performance metrics and performance charts.
Filters at the top of the report allows users to control how data is presented in the report. The filters include:
Client/Location – allows users to select all locations or a specific location
Carrier/Service Level – allows users to select ALL or specific carriers and service levels
Tendered Date – allows users to select date range the packages were tendered to the carrier
Refrigerated – allows users to select ALL, Yes or No for packages to view
Signature Required – allows user to select ALL, Yes or No for packages
To the right of filters, uses can use group data by day, week or month.
Key Metric Boxes
Total Package Manifested – count of packages manifested based on tendered date filter
Packages with an Issue – count of packages with an issue based on tendered date filter
On-Date Packages with an Issue – count and percentage of on-date packages with an issue based on tendered date filter
Late Packages with an Issue - count and percentage of late packages with an issue based on tendered date filter
Top Issue Code
Shows count and percentage of packages with top issue codes over a period of time
% Delivered on date by Issue Codes
Shows On date performance of packages with an issue code over a period of time
Issue Codes Over Days
Shows count of different issues codes over a period of time
Details Tab
Shows package level details of the packages with at least one issue during the package journey for selected tendered date and allows users to export packages with issues data