Our latest release includes enhancements to the product. Improvements include updates to the Manage/Special Request Package menu and List View filters.
Feature | Type of Change | Description |
Manage/Special Request Package | Enhancement | The ‘Manage’ package menu has been updated to provide a new option, ‘De-Escalate and Dismiss’. This option will de-escalate the package and add a note indicating the date and time of de-escalation and the user responsible. This option is available for a package escalated for any reason other than: request for courier approval, alternate phone number, redirect approval, or approval to remove signature requirement. |
Filters | Bug Fix | The ‘Delivery Partner Service’ filter used in the Packages List, Imported, and Delivery Failures pages has been updated to better support delivery partners and service levels. |
Help Content | Enhancement | Updated help content to assist with product usage |